For Customers in the United States
Our Customer Experience team is available
Monday–Friday, 9:00 AM–5:00 PM (Pacific Time)
We love hearing from you, and many questions can be resolved quickly using the options below.
Shipping & Tracking
Check your shipping status, view tracking updates, or get help with your shipment.
Check Order Status
Looking to start a return?
Changed your mind? No problem. Use our self-service portal to begin your return.
Start a Return
Want help with your order?
Missing item, wrong product, or something doesn't look right? Let's fix it.
Get order help
Warranty & Product Support
If your board arrived damaged or isn't performing as expected, file a claim and we'll make it right.
Warranty portal
Commercial Inquiries
For gyms, schools, retailers, and corporate programs looking for partnership opportunities.
Learn more
Get in Touch With Our Team
Please submit a support request and include the details below so
we can route your request to the right team as quickly as possible.
You can email us at info@gibbon-usa.com. Please include your order number in the subject line so we can assist you more efficiently.
We typically respond to all inquiries within 24 hours during business days.
Contact Us
Outside the United States?
Canada: Canada@gibbon-usa.com
United Kingdom: info@gibbonshop.co.uk
Spain: info@es.gibbon-shop.com
Australia: info@au.gibbon-shop.com
Phone: +1.858.326.4060
Monday-Friday, 9:00 AM-5:00 PM (Pacific Time)
Thank you very much for your patience and support and we look forward to taking care of you as soon as we can.
Still Have Questions?
Find answers in seconds including in-depth product details, product comparisons and setup help.
View FAQs
Fast Shipping
Orders are shipped daily
from San Diego, California.
EASY 30-day returns
We’re confident you’ll love your purchase. If not, we’ll give you a full refund.
2-year Warranty
All products are covered
by our 2-year warranty.