Return & Refund Policy

Warranty Requests

All products purchased from GIBBON North America and authorized resellers include a 2-year warranty against manufacturing defects. This warranty is limited to manufacturing defects and does not cover damage that results from normal wear and tear incurred with product usage. Similarly, it does not cover damage caused by product misuse or abuse. 

Some issues that may qualify for a warranty claim are:

  • Damaged Items
  • Items Missing From Your Order
  • Incorrect Items Received
  • Other Product Issues

Start a Warranty Request

Return Requests

We guarantee that you will love your GIBBON purchase. Items purchased directly from GIBBON North America can be returned for any reason within 30 days of the delivery date for a full refund, less the cost of return shipping and excluding any outbound expedited shipping charges (for example, if you paid extra for next-day delivery instead of choosing standard shipping). We do not accept returns of orders delivered more than 30 days ago. If you ordered your product from another retailer, that retailer’s return policy will apply.
  • General Returns that do not include damage or a warranty issue

Start a Return Request

If you have any questions, please explore our FAQs page or email us at info@gibbon-usa.com. 

Please note: If you live in Canada and believe you need to place a Warranty please use the link above "Start a Warranty Request". If you believe you need to make a Return, please start your request here: https://gibbon.returnbear.com/